Recall that fills
the schedule.
Confirmation, recall, treatment-plan follow-up and reactivation, run as a production line — with every dial tied to the appointments it booked.
Unscheduled treatment and lapsed recall are the cheapest production in the practice, because those patients already trust you. They stay unbooked for one reason: calling them is somebody's fourth priority behind the phone, the front desk and checkout.
Built as a production line, not a spare-time task
01
Confirmation
Upcoming appointments confirmed on a fixed cadence, so the schedule you look at on Monday resembles the day you actually have.
02
Recall and reactivation
Lapsed hygiene and dormant patients worked as dedicated campaigns from lists pulled out of your system, not from whoever someone remembers.
03
Treatment-plan follow-up
Diagnosed-but-unscheduled treatment followed up deliberately. This is usually the largest single pool of recoverable production a practice already owns.
Dials tied to dollars
Outbound is measured on booked production, not on call volume. A campaign that produces dials and no appointments is a campaign we should stop running.
- Every campaign tied to the appointments it booked and the production scheduled.
- Agents scored on outcomes, so activity and results never get confused.
- Lists pulled from your system on a schedule rather than assembled ad hoc.
Production you already own
Booked
—
From recall
Confirmation, recall, treatment-plan and reactivation campaigns run as separate production lines across five locations.
Multi-location dental group
Common questions
Is this the same team that answers our inbound calls?
Same floor, separate production line. Outbound is not staffed from inbound spare capacity — that is precisely how recall programmes quietly die, because inbound always wins the hour.
How do you measure whether it worked?
Appointments booked and production scheduled, tied back to the campaign. Dials and talk time are inputs; we do not report them as if they were results.
Where do the call lists come from?
Exported from your practice management system on a set schedule — unscheduled treatment, lapsed recall, and reactivation segments, each worked as its own campaign.