A dental answering service
that books the appointment.
Most answering services take a message. A bilingual team on your lines during your hours books the patient directly into your practice management system, using your scripts and your scheduling rules.
A missed call is not a missed call. It is a patient who phoned three practices and booked with whichever one picked up. Front desks miss calls at lunch, during checkout, when two patients arrive at once, and every time someone is on hold with an insurer.
Built for the modern dental front office
01
Answered during your hours
Bilingual agents on your lines through your full schedule, including lunch and the checkout rush. Patients reach a person, not a voicemail box nobody clears.
02
Booked in your system
We work inside your practice management system, following your provider templates, block scheduling and new-patient rules. The appointment is real when the call ends.
03
Scored, not guessed at
Every inbound call is logged with who answered, how long it took and what happened — scored per agent, so quality is a number you can see rather than a claim we make.
A front desk you can actually see
You are not sending calls into a black box. Every call your patients make shows up on a dashboard you can open yourself — the same one we run the floor on.
- Live call log: who called, who answered, how long it took, what was booked.
- Per-agent scoring, so coverage quality is measurable instead of anecdotal.
- Your scripts and scheduling rules, followed exactly — not a generic call centre script.
Five locations, two regions, one front office
Coverage
—
Calls answered
Five locations across two regions, all running Dentrix Ascend, handled by one coordinated team rather than five separate front desks.
Multi-location dental group
Common questions
Is this an answering service or a real front desk?
A real front desk. An answering service takes a message; our agents work inside your practice management system and book the appointment while the patient is still on the phone. The difference shows up in your schedule, not your voicemail.
Do your agents speak English and Spanish?
Yes. The team is bilingual, which matters in practices with a significant Spanish-speaking patient base — those calls get handled properly instead of being put on hold for whoever in the office happens to speak Spanish.
What hours do you cover?
Your hours, across your time zones. The team works live through the full US business day rather than on an overnight shift, which is the difference between a payer actually being called and a task being queued for tomorrow.
Do we have to change our software?
No. We work inside your existing system. No migration, no new tool for your in-office team to learn, and your data stays where it is.
How do you handle patient information?
Under a signed BAA, with encryption in transit and at rest, role-based access and audit logging on every record touched. See our Security & HIPAA page for the full controls.
What does a dental answering service cost?
It depends on call volume and the hours you need covered, so we price per practice rather than publishing a rate card that would be wrong for most of them. What we will do on the first call is tell you the pricing model before we quote a number. Compare it against the loaded cost of the front-desk hours you are currently buying, not against a per-message answering service — the two are not doing the same job.
How is this different from a generic answering service?
A generic service is measured on whether it picked up. It takes a name and a number, and someone at your practice calls the patient back later — by which time a share of them have booked somewhere else. Our agents work inside your practice management system, so the outcome is an appointment on your schedule, not a callback list. That is the whole difference, and it is why we report on appointments booked rather than calls answered.