My Hometown Dentist
Four locations across the San Antonio area (Potranco, Pleasanton, Hollywood Park and Leon Springs) running on Dentrix Ascend.
- Potranco
- Pleasanton
- Hollywood Park
- Leon Springs
About
A dental back office, on your clock.
Bays Dental Group PC runs the front-office and revenue-cycle work that US dental practices cannot get to (phones, verification, claims, A/R and recall) inside the systems those practices already use.
We are not a call center that also does billing. We are a dental back office that works your hours.
Everyone on the floor works dental
A generalist can answer a phone. Ours can read the ledger.
Dental insurance is a specialist domain, and treating it as generic back-office labor is why a lot of outsourcing disappoints. The people working your claims know what an alternate benefit provision does to an estimate.
What our people can read for you
- A patient ledger
- Why a claim was downgraded
- A frequency limitation
- An alternate benefit provision
- What a payer portal leaves out
- Your scheduling rules
Why the clock matters
Time zone is not a detail
Your phones are answered while your patients are calling, and payers are reached while they are open. Arrangements that run opposite your clock do the work overnight and hand back a summary. That is fine for data entry and useless for a ringing phone.
EasternFull day
CentralFull day
PacificMost of the day
- Bilingual English and Spanish
- Experienced dental customer-operations staff
- Live, not an overnight queue
How we work
Narrow first, then wider
Start with one workstream
One location or one function, with metrics agreed in advance. You should be able to judge the work before expanding it, and walk away cheaply if it is not right.
Inside your system
We work in your practice management system rather than exporting to ours. No migration, no second source of truth, and your data stays where it is.
Visible by default
You get dashboard access to the same data we manage the floor on, including the numbers that make us look slow. Reporting you cannot verify is marketing.
Because the work happens inside your system, patient data stays where it is. The detail is on Security and HIPAA.
Who we work with
Named, not implied
Most outsourcing companies describe their clients as a category. These are the five live locations behind every number on this site, and you can go and look at them.
Kona Coast Dental Care
A single location nearly six time zones from the mainland, which is where the case for front-office coverage that follows the clock gets made most clearly.
- Kailua-Kona
Our services
This is what we do
Five services, one team, working inside the practice management system you already run: phones answered, claims worked, benefits verified before the visit, aged A/R recovered and recall booked.
See all of our dental billing services, or book a call to talk through where to start.
Common questions
Where is your team based?
The team is distributed, and how it is structured and staffed is a fair question we go through properly on the call, together with the access controls and the BAA, rather than in a paragraph here. What we commit to in writing is when the team works: live through your full business day, so your calls are answered and your claims are worked during your hours, not on an overnight shift that hands back a queue each morning.
How many clients do you have?
We work with a small number of practices deliberately, and we would rather tell you that than imply scale we do not have. Our depth is real (five live locations on Dentrix Ascend), and our breadth is deliberately narrow while we grow carefully.
Are your agents dedicated to our practice?
Agents work assigned accounts rather than a shared pool, so they learn your providers, payers and scheduling rules. We will tell you who is on your account.
Do you use AI?
Yes, where it does the job well. Our AI dental receptionist answers first, books appointments, answers routine questions and makes follow-up calls, and it hands emergencies, billing and lab questions to a person. Everything else we run (claims, verification, A/R and recall) is worked by our team, and we use AI tooling internally to help them work faster.