Phones answered, always
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Outsourced dental billing and front office.
A trained bilingual team working inside your practice software: phones answered, claims worked, A/R recovered.
Inside the operations floor: how a BDG shift actually runs
the problem
Most practices don't lose money on treatment. They lose it at the front desk: calls that ring out, claims that sit past ninety days, and recall lists nobody has time to work. Every one of those is recoverable, and every one of them is a job somebody has to actually do.
Built for the modern dental front office
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Claims worked every day
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A/R that actually moves
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Recall that books
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the bdg portal
See every call, every claim, every dollar
You are not sending work into a black box. Every call your patients make, every claim we touch, and every dollar we recover shows up on a dashboard you can open yourself. The same data we run the floor on.
our services
What you see, every day
Learn moreClaims worked daily,
not monthly
Submission, follow-up, denial rework, and payment posting handled every day inside your practice software, with the aging report worked down bucket by bucket instead of simply reported back to you
- Live call log: every inbound call, who answered, how long it took, and what happened, scored per agent, not summarised after the fact.
- Claim lifecycle: Open → Pending → Closed, with aging buckets and the exact claims sitting past ninety days.
- Production tracking: every outbound campaign tied to the appointments it booked and the production it generated.
What you get back
Security & HIPAA
HIPAA compliant
Signed BAA with every client. Encryption in transit and at rest, role-based access, full audit logging on every record touched
Works in any system
Scheduling, verification and claims work the same way in every practice system, so we work inside the one you already use. Your data stays where it is, with nothing new for your team to learn
Access you control
Per-page, per-role permissions. You decide exactly what each person sees, and you can revoke it in one click
results
Results
Learn moreUNITED STATES
Five locations, two regions, one front office
Inbound calls, claim follow-up and A/R recovery across every location, inside their existing Dentrix Ascend.
CONTEXT
My Hometown Dentist runs five locations across two regions, all on Dentrix Ascend.
BDG took over inbound call handling, insurance claim follow-up, and A/R recovery across every location, working directly inside their existing Dentrix Ascend environment, with no migration and no change to their clinical workflow.
One team covers all five locations rather than five front desks covering themselves, which is what makes the workload schedulable instead of dependent on whoever is free at the desk that morning.
SCOPE
5
Locations supported
2
Regions covered
1
Coordinated team
Resources
Front office resources
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Dental insurance verification checklist
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