Aging that actually
goes down.
Your aging report worked bucket by bucket, oldest and largest first — with the balance over ninety days reported to you weekly instead of discovered at year end.
Every practice can produce an aging report. Far fewer can show one that shrank last month. A/R does not age because nobody noticed it; it ages because working it always loses to the patient standing at the desk right now.
Built to shrink the number, not report it
01
Worked oldest and largest first
Balances triaged by age and value, not worked alphabetically. The claims closest to timely-filing limits get attention before they become unrecoverable.
02
Cause, not just status
Each stalled balance gets a reason — missing attachment, coordination of benefits, wrong payer, never received. You cannot fix a pattern you have not named.
03
Reported weekly
The over-ninety balance reported every week, with movement shown. A number that does not move week over week is a signal, and you should be the first to see it.
The over-90 number, every week
Recovery work is unglamorous and repetitive, which is exactly why it gets displaced in-house. Handing it to a dedicated desk is less about skill than about protected hours.
- Aging buckets with weekly movement, so progress is visible rather than asserted.
- Timely-filing deadlines flagged before they expire, not after.
- Denial reasons grouped, so recurring causes get fixed upstream in submission.
Backlog worked as its own track
Recovered
—
From aged A/R
Aged balances worked alongside current claims as a separate track, so the backlog shrinks instead of competing with today's work.
Multi-location dental group
Common questions
How old is too old to recover?
It depends on the payer's timely-filing limit, which commonly runs 90 days to a year from date of service. Past that, appeals need documented proof of timely submission. The honest answer is that some aged balances are genuinely gone — a vendor promising to recover all of it is not being straight with you.
Do you chase patient balances too?
Insurance A/R is the core of this service. Patient balance follow-up is a different motion with different rules — we scope it separately rather than bundling it in and doing it badly.
How do you report progress?
Weekly, with movement per aging bucket. A report that only shows a snapshot lets a stalled backlog look identical to a shrinking one.